Imagine embarking on a journey with Italy's newest airline, ITA Airways, and experiencing the start of a new era in Italian aviation. From the moment you check in at the airport to the warm welcome from the attentive cabin crew, you can't help but feel a sense of excitement. Despite some minor hiccups with the website and a few pre-flight snafus, the exceptional customer service and delightful in-flight offerings make up for it. With plans to incorporate all-Italian brands and frills, this airline has the potential to become something truly extraordinary. So, buckle up and get ready to experience the dolce vita in the skies with ITA Airways.

Flight Experience with ITA Airways

Customer Service

When it comes to customer service, ITA Airways truly shines. From the moment you step foot into the airport to the time you reach your destination, the staff goes above and beyond to ensure your comfort and satisfaction. One passenger shared their experience of a flight attendant going out of their way to provide reassurance and support when the aircraft made an unexpected noise. This level of care and attentiveness is a testament to the airline's commitment to customer satisfaction.

Plane Condition

While the planes may not be the newest in the industry, the overall condition is well-maintained. The average fleet age of ITA Airways is 14 years, but this does not reflect the dedication the airline puts into ensuring passenger safety and comfort. Despite the wear and tear of older planes, the atmosphere onboard remains warm and inviting. With ITA Airways continuously working on expanding and updating their fleet, passengers can look forward to even better conditions in the near future.

In-Flight Services

One of the highlights of flying with ITA Airways is their exceptional in-flight services. Passengers in economy class are treated to complimentary soft drinks and delicious Italian cookies, adding a touch of luxury to their journey. For those in business class, the experience is taken up a notch with a tray full of authentic Italian cuisine, including a tasty vegetarian lasagne, crisp salad, crusty bread, and a Sicilian cannolo. To top it off, passengers are treated to high-quality grappa and limoncello, making them feel like they are still in Italy even at 30,000 feet. The airline aims to provide passengers with the true Italian experience, and they have certainly succeeded in doing so.

Future Plans

ITA Airways is constantly striving to improve and innovate their services. President Alfredo Altavilla has expressed their plans to partner with big brands to ensure every aspect of the flying experience, from maintenance cars to lounge seats, is distinctly Italian. By infusing the airline with Italian brands and frills, ITA Airways aims to create an exciting and unique travel experience for their passengers. With their dedicated and attentive staff, along with their plans for fleet expansion and brand collaborations, the future of ITA Airways looks promising.

Pre-Flight Experience

Website Navigation

When it comes to navigating their website, ITA Airways does have a few kinks that need to be ironed out. Some passengers have experienced issues such as temporarily losing their bookings, difficulties with inputting their phone numbers, and challenges linking their flights to their frequent flyer accounts. However, it is important to note that these challenges are not uncommon for new companies. As ITA Airways continues to grow and develop, it is likely that these website navigation issues will be addressed and improved.

Lounge Facilities

The lounges offered by ITA Airways provide a comfortable and relaxing space for passengers before their flight. Unfortunately, due to the pandemic, the former Alitalia lounge at Linate airport was closed at the time of one passenger's travel. However, the airport's other lounge was open and available for use by other airlines. To make up for the closure, ITA Airways provides business class ticket holders with a voucher for a soft drink and a sandwich or sweet treat at the airport bar. While this may not be as comprehensive as a full lounge experience, it is a thoughtful gesture that ensures passengers have a pleasant pre-flight experience.

On-Board Amenities

Welcome and Greetings

ITA Airways prides itself on its warm and genuine welcome to passengers. The cabin crew, including the purser and cabin members, go out of their way to make passengers feel comfortable and at ease. This level of attentiveness is particularly appreciated by nervous flyers. The staff's commitment to enforcing mask-wearing protocols with polite insistence also contributes to a stress-free flying experience. When it comes to creating a welcoming and friendly atmosphere, ITA Airways excels.

Food and Beverage Service

One of the highlights of flying with ITA Airways is their food and beverage service. Passengers in economy class can enjoy complimentary soft drinks and delicious Italian cookies, adding a touch of luxury to their journey. However, the true culinary experience awaits those in business class. Passengers are treated to a tray full of authentic Italian food, including a mouth-watering vegetarian lasagne, a fresh salad, crusty bread, and a traditional Sicilian cannolo. The crowning glory of the meal is the offering of high-class grappa and limoncello, poured directly from the bottle into passengers' cups. This attention to detail and commitment to providing an authentic taste of Italy truly sets ITA Airways apart.

Italian Brands and Frills

ITA Airways is eager to showcase the best of Italian craftsmanship and design. President Alfredo Altavilla has expressed the airline's commitment to collaborating with big Italian brands to ensure that every aspect of the flying experience reflects the Italian identity. From maintenance cars to lounge seats, ITA Airways aims to incorporate Italian brands and frills to create a truly unique and exciting travel experience. By combining exceptional service with authentic Italian touches, ITA Airways creates a memorable journey for their passengers.

In conclusion, ITA Airways offers a flight experience that is marked by exceptional customer service, a warm and inviting atmosphere, and a commitment to showcasing the best of Italy. While there may be some challenges in terms of website navigation and lounge facilities, the airline's dedication to continuous improvement ensures that these issues will be addressed. With their plans for fleet expansion and collaborations with Italian brands, the future of ITA Airways looks promising. Whether you're a nervous flyer or a seasoned traveler, ITA Airways aims to provide you with a flight experience that is both comfortable and memorable.